Shipping & Returns

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Receiving Time = Processing Time + Shipping Time

 Processing Time

It normally takes 2-4 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping Time

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. See below for expected delivery times.

 * Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Tracking

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available, please try again later.

Taxes and Duties

There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.

We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.

If any issue during the shipping time or after received the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.